How do I check the status of my order?

Created by Faye Team, Modified on Mon, 04 Dec 2023 at 07:46 PM by Stephanie Perez

You can check on the status of your order at any time by logging into your online account.

Your order can have one of the following order statuses:

  • Taken: We have received your order and it will be prepared for shipping soon. If there is a balance on your order, please be sure to contact us. Please be aware of our cancellation and return policies.
  • Shipped: Your order has been labeled and shipped. You should receive a confirmation email if you provided an email address.
  • Back-Ordered: Your order has been placed on back-order because a product is out of stock. As soon as stock is received, we will ship your order. Be sure to check back often for an updated status.
  • Canceled: Your order has been canceled. If this was in error, please contact us.


Publications and Accessories
ONS Customer Relations
Email: help@ons.org
Phone: +1 866-257-4667, option 2


Certification Pins
ONCC Customer Service
Email: oncc@oncc.org
Phone: +1 877-769-ONCC

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