Why is my order charging tax?

Created by Faye Team, Modified on Tue, 17 Oct 2023 at 01:21 PM by Faye Team

Effective, 8/8/2023, ONS will charge sales tax on online courses, as instructed by state laws. When vouchers are used to purchase a course for an individual, the course will be subject to sales tax, as the individual is deemed to be the customer.

  • Sales tax will be calculated based on the rate for the zip code in the individual's ONS account.
  • This applies to any sale, which includes any vouchers that are redeemed after 8/8/2023 regardless of when the voucher was purchased.
  • Vouchers can be purchased in any amount. If your institution wishes to also cover the cost of the sales tax, a separate voucher can be purchased for that purpose and can be requested by choosing "A bulk voucher for a set amount" in the order line 1 box within the following form: https://institutions.ons.org/hc/en-us/requests/new 

If you have general questions, please contact ONS Customer Relations at 866-257-4667, option 2 or help@ons.org. If you would like to speak with a Customer Success Manager regarding your current or future voucher purchase, they can be reached at 412-859-6335 or institutions@ons.org

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