FAQs (12)

Why is my order charging tax?

Created by Faye Team, Modified on Tue, 17 Oct, 2023 at 1:21 PM by Faye Team
How can I change or cancel my order after it has been submitted?

Created by Faye Team, Modified on Tue, 17 Oct, 2023 at 1:22 PM by Faye Team
What is the ONS store return policy?

Created by Faye Team, Modified on Fri, 5 Jan at 12:11 PM by Stephanie Perez
How do I check the status of my order?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:46 PM by Stephanie Perez
What if a part of my order is missing?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:46 PM by Stephanie Perez
What if I receive the wrong product?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:46 PM by Stephanie Perez
What if my package arrives damaged?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:46 PM by Stephanie Perez
Why is my shipment delayed?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:47 PM by Stephanie Perez
What are the shipping and handling charges for ONS products?

Created by Faye Team, Modified on Tue, 17 Oct, 2023 at 1:24 PM by Faye Team
Why are my shipping costs so expensive?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:47 PM by Stephanie Perez