How do I reset my password?

Created by Faye Team, Modified on Mon, 04 Dec 2023 at 07:40 PM by Stephanie Perez

Follow the account recovery steps below: 

  1. Go to 
  2. Click Login in the upper right of the screen. 
  3. Click the Forgot Password link under the orange Login button. 
  4. To locate your account, enter the email address or phone number on your account and click Find Your Account. 
  5. A list of email address and phone numbers from your account will display. Choose an email address or cellphone number to receive your password reset code. Click Send Code. 
  6. A six-digit code will be sent to your contact selection. 
  7. Enter your six-digit code and select Submit Code. 
  8. Enter your new password.

If you have any further complications with your password, please contact ONS Customer Relations at or at 866-257-4667, option 2. You can also reach us by selecting "Submit a Ticket" within the ONS Help Center. Business hours are Monday through Friday, 8:30 am–5 pm EST.


Step 1: The first step is to open Homepage | ONS and click Login

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Step 2: Click Forgot Password?

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Step 3: Type the email address or phone number found on your ONS Account.

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Step 4: Click Find Your Account

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Step 5: Click on the email address or phone number where you would like the code sent

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Step 6: Click Send Code

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Step 7: Type six-digit verification code into text box.

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Step 8: Click Submit Code

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Step 9: Click New Password: 

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Step 10: Type **** in New Password: and Press Tab

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Step 11: Type **** in Confirm New Password:

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Step 12: Click Update Your Account

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Step 13: Click Access your account

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Step 14: Type **** in Email and Press Tab

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Step 15: Type **** in Password

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Step 16: Click Log In

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Here's an interactive tutorial for the visual learners

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