How do I reset my password?

Follow the account recovery steps below: 

1. Go to https://ons.org. 
2. Click Login in the upper right of the screen. 
3. Click the Forgot Password link under the orange Login button. 
4. To locate your account, enter the email address or phone number on your account and click Find Your Account. 
5. A list of email address and phone numbers from your account will display. Choose an email address or cellphone number to receive your password reset code. Click Send Code. 
6. A six-digit code will be sent to your contact selection. 
7. Enter your six-digit code and select Submit Code. 
8. Enter your new password.

If you have any further complications with your password, please contact ONS Customer Relations at help@ons.org or at 866-257-4667, option 2. You can also reach us by selecting "Submit a Ticket" within the ONS Help Center. Business hours are Monday through Friday, 8:30 am–5 pm EST.

Here's an interactive tutorial for the visual learners

https://www.iorad.com/player/152541/Password-Reset