Why is the membership application spinning and not allowing me to advance?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 7:41 PM by Stephanie Perez

Our Information Services department is actively investigating this issue. After the initial review, they believe it may be caused by a missing address on the account. 

Please visit your Account Dashboard and select Update Contact Information. If no address is currently saved, please enter either your Home or Business address and Save. Once completed, please go back to the membership application and attempt again.

If an address is saved on your account or if the problem persists after saving your address, please call ONS Customer Relations at 866-257-4667, option 2. Our Customer Relations department will be able to document your issue and process your membership application over the phone.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article