What is the cancellation and transfer policy for ONS courses?

Created by Faye Team, Modified on Mon, 4 Dec, 2023 at 8:02 PM by Stephanie Perez


  • If you wish to cancel your online course registration, you must notify ONS within 30 days of registration and prior to accessing the course. Send your request to help@ons.org or select "Submit a Ticket" in the ONS Help Center. ONS will provide a monetary refund equal to the cost of the online course registration minus a 30% cancellation fee. 
  • When using a voucher, no refunds or exchanges will be issued. The cancellation/refund less 30% does not apply when using a voucher. 


Transfers are not permitted for online courses.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article