What is the cancellation and transfer policy for ONS courses?

Created by Faye Team, Modified on Mon, 04 Dec 2023 at 08:02 PM by Stephanie Perez

Cancellations 

  • If you wish to cancel your online course registration, you must notify ONS within 30 days of registration and prior to accessing the course. Send your request to help@ons.org or select "Submit a Ticket" in the ONS Help Center. ONS will provide a monetary refund equal to the cost of the online course registration minus a 30% cancellation fee. 
  • When using a voucher, no refunds or exchanges will be issued. The cancellation/refund less 30% does not apply when using a voucher. 


Transfers 

Transfers are not permitted for online courses.

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