What do I do if the media player automatically stops, or it continually stops and rebuffers?

Created by Faye Team, Modified on Tue, 17 Oct 2023 at 01:24 PM by Faye Team

Network congestion can occur at any time due to the following problems: 

  • If you are connecting to the Internet through a slow connection, or over a congested wi-fi or cellular (mobile) network. 
  • You are trying to access an event during peak Internet traffic hours. 
  • If you are connecting to the Internet from a mobile device. 
  • There is heavy traffic on your company network. 

To alleviate network congestion, you may want to consider the following: 

  • Upgrading to a faster connection 
  • Minimize the amount of applications you are running while accessing the event 
  • Try accessing the event during an off-peak Internet traffic period. 

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