Our Information Services department is actively investigating this issue. After the initial review, they believe it may be caused by a missing address on the account.
Please visit your Account Dashboard and select Update Contact Information. If no address is currently saved, please enter either your Home or Business address and Save. Once completed, please go back to the membership application and attempt again.
If an address is saved on your account or if the problem persists after saving your address, please call ONS Customer Relations at 866-257-4667, option 2. Our Customer Relations department will be able to document your issue and process your membership application over the phone.