What is the cancellation/transfer policy for courses purchased with a voucher?

ONS/ONCC Chemotherapy Biotherapy Certificate Course

Transfer: This is an on-demand course that provides the registrant up to three months to access the course from the time of redemption. Transfers do not apply. If a registrant requires more than three months, requests may be submitted via email to help@ons.org or by selecting "Submit a request" in the ONS Help Center.

Cancellations: If you wish to cancel your course registration, ONS must be notified via email to help@ons.org prior to the registrant accessing the online course, or by selecting "Submit a request" in the ONS Help Center. When using a voucher, no refunds or exchanges will be issued. 

ONS/ONCC Chemotherapy Biotherapy Certificate Renewal Course

Transfer: This is an on-demand course that provides the registrant up to six months to access the course from the time of redemption. Transfers do not apply. If a registrant requires more than six months, requests may be submitted via email to help@ons.org or by selecting "Submit a request" in the ONS Help Center. 

Please note: A late fee of $35 will be incurred if request is received within 30-days following their ONS Chemotherapy Provider Card expiration date. If request is received after the 30-day grace period following their ONS Provider expiration date, the individual will not be granted additional time and they would be required to enroll in the ONS/ONCC Chemotherapy Biotherapy Certificate Course to renew their ONS Provider Status.

Cancellations: If you wish to cancel your course registration, ONS must be notified via email to help@ons.org at least two business days before the start of the webcourse. You may also select "Submit a request" in the ONS Help Center. When using a voucher, no refunds or exchanges will be issued. 

Standard ONS Online Courses

Transfer: For on-demand courses, transfers do not apply. On-demand courses provide registrants up to six months to access the course from the time of redemption. If a registrant requires more than six months, requests may be submitted via email to help@ons.org or by selecting "Submit a request" in the ONS Help Center. 

Cancellations: If you wish to cancel your course registration, ONS must be notified via email to help@ons.org prior to the registrant accessing the online course. You may also select "Submit a request" in the ONS Help Center. When using a voucher, no refunds or exchanges will be issued. 

 

Have more questions? Submit a request

Comments

Powered by Zendesk